Terms of Service

1 Scope and Conditions

The general terms and conditions, hereinafter " Conditions "Apply to all transactions that are concluded via the online shop www.azado.ch or directly with azado AG. When the goods or services are ordered, these conditions are deemed to have been accepted. The online shop is operated by azado AG, hereinafter referred to as " azado " called.

azado reserves the right to change these terms and conditions at any time. The version of these terms and conditions applicable at the time of the order is decisive.

Deliveries are made exclusively to addresses within Switzerland.

The offer is valid as long as the product can be found in the online shop and / or stocks last.

2 information

Products and prices

Images of products may differ from the original product and are therefore non-binding.
The prices valid on the day of the customer's order apply, unless otherwise expressly agreed in writing. All prices are inclusive of statutory value added tax and, if applicable, including an advance recycling fee ("ARF"). All packaging (crate, pallet, foil, cardboard) becomes the property of the customer.
azado reserves the right to change the prices at any time. The price in the online shop at the time of the order is decisive.

The azado delivers curb-edged to your home or delivery address via a forwarding agent. For deliveries within Switzerland, the transport costs will be charged to the customer. These costs can be seen in the online shop.

If the grill is to be set up for you at a suitable location, we would be happy to make you an offer.

Availability and delivery time

All information on availability and delivery time are without guarantee and can change at any time.

3 Conclusion of a contract

The prices and offers stated in the online shop are non-binding. The offer is always subject to the condition dissolving the contract of an impossibility of delivery or an incorrect price indication. The contract is concluded as soon as the customer places their order in the online shop, directly with azado AG in St.Gallen, by phone or email.

The arrival of an online order is indicated to the customer by means of an automatically sent order confirmation to the e-mail address given by them. The receipt of the order confirmation does not contain any assurance that the product can actually be delivered. It only shows the customer that the order placed has arrived at the online shop.

The contract is therefore only concluded under the condition that delivery is possible and that the price is correct.

4 delivery date

Orders are usually processed on the working day following their receipt.

The delivery dates can be seen in the online shop and are confirmed when the order confirmation is sent. If there are any changes to the expected delivery time after ordering, the customer will be informed.

If azado is in default of delivery, the customer (except for special orders) has the right to withdraw from the contract after 30 calendar days. In this case azado will reimburse the customer for amounts already paid in advance.

5 Delivery / store collection

The delivery address must be easily accessible by truck. If this is not the case, the customer bears the possible cost consequences.

If the customer does not accept the ordered products on the agreed or indicated delivery date, azado can terminate the contract and invoice the customer for the delivery costs incurred, a handling fee of 20% of the order value and any loss in value of the ordered products.

If the customer does not pick up the ordered products in a branch (branch collection) within 14 calendar days of the agreed date in the branch, azado can terminate the contract and the customer can pay the delivery costs incurred, a handling fee of 20% of the order value as well as any Loss of value of the ordered products will be charged.

If the customer picks up the ordered goods at azado's premises in St. Gallen, the risk of accidental damage passes to the customer when the goods are handed over. Azado sends the goods to the customer via a forwarding agent and insured for transport to the curb; the risk passes to the customer when the goods are handed over by the carrier.

6 Obligation to inspect

Customers must immediately check delivered or picked up products for correctness, completeness and delivery damage.

In the case of forwarding deliveries, any delivery damage must be noted on the delivery note.

Delivery damage, incorrect and incomplete deliveries must be reported to azado within 5 calendar days. Such a product is not allowed to be used by the customer and has to be kept as received in the original packaging until azado contacts the customer. If the notification is not made on time, the goods are considered approved and all warranty claims in this regard are excluded. However, the violation of this duty to notify has no influence on the legally binding warranty claims of private customers.

7 Warranty

azado guarantees that the ordered product is free from defects and that it is functional for 10 years after delivery or collection from the store. azado can provide the warranty either

• free repair
• partial and complete replacement by an equivalent product
• Provide credit at the current price, maximum of the sales price at the time of the order or a reduction.

This does not apply to consumables for which there is a 2-year guarantee. Consumables include:

• Flame covers
• Nozzles
• Thermocouples
• Grill grate
• Firebricks

Burner rods are not considered consumables and are guaranteed for 3 years. In addition, the exclusions of liability in accordance with Section 8 apply to all of the items listed above and all items not explicitly mentioned.

The costs for repairs outside of the above-mentioned cases are borne by the customer.

8 Liability and Disclaimer

Liability is based on the applicable statutory provisions. However, azado is in no way liable for (1) slight negligence, (2) indirect and consequential damage and consequential damage and lost profit, (3) unrealized savings, and (4) damage from delayed delivery, as well as (5) any actions and omissions of the Auxiliary staff from azado, be it contractual or non-contractual.

We do not accept any liability for defects and damage resulting from unsuitable or improper use, natural wear and tear or aging, improper repairs or other interventions by unauthorized third parties, non-observance of instructions for use or incorrect or negligent treatment.

The service provider commissioned with the execution is liable for defects, delay in performance and damage caused by service providers (e.g. on-site installations).

The buyer is aware that with natural materials such as steel and wood certain deviations - e.g. in shape, color and structure and the like - can occur in comparison to the exhibition model or product images, which do not represent defects.

9 payment

Payment options

Payments must be made in Swiss Francs.

Cash payment is only possible in the case of a store pickup.

Bank or postal transfer, credit card (Mastercard and Visa), Paypal and invoice are accepted as payment methods. The current fees can be seen under payment options and are shown in detail in the order process.

If you pay by credit card or PayPal, you will be charged when the order is placed.

In the case of prepayment, delivery will only take place after receipt of payment.

When paying by invoice, the amount of all orders will be billed once a month.

Purchase on account with partial payment option (PowerPay)

With the PowerPay monthly invoice, you can easily settle your online purchase by invoice with a partial payment option. As an external payment service provider, MF Group / PowerPay offers the payment method “payment by invoice”. When the purchase contract is concluded, PowerPay takes over the resulting invoice claim and processes the corresponding payment modalities. When purchasing on account, you accept the PowerPay terms and conditions in addition to our terms and conditions. (powerpay.ch/de/agb).

Please note that there is an administration fee per invoice and additional fees for partial and late payments in accordance with PowerPay's terms and conditions.

Late payment

If customers fail to meet their payment obligations in whole or in part, all outstanding amounts owed by customers to azado under any title are due immediately (in the case of advance payment within 8 calendar days of the first reminder) and azado can demand these immediately and further deliveries of products hire to customers.

As of the 3rd reminder, azado charges a maintenance fee of CHF 40.– and from the 2nd reminder a maintenance fee of CHF 20.–.

In the event of unsuccessful reminders, the invoice amounts can be assigned to a company commissioned with the collection. In this case, additional annual interest of up to 5% on the amount owed (without reminder costs) may be incurred. The company commissioned to collect can also charge additional processing fees.

10 Change of order or cancellation

Orders oblige customers to accept the products and services. For subsequent changes or cancellations of orders, azado can, at its own discretion, charge a handling fee of up to 20% of the order value.

If after an order has been placed or the contract has been concluded in accordance with Section 3, the delivery cannot be terminated, the customer will be informed immediately by email. If the customer has already paid, this amount will be refunded. If no payment has been made yet, customers are released from their obligation to pay

11 Data protection

Our data protection practice is in line with the requirements of Swiss data protection legislation.

The customer consents to his personal data being collected, processed and used by azado AG for the fulfillment of the business purpose. If the customer places an order or uses other services, azado AG needs the address and details of the customer to process the payment. These data are used by azado AG to properly process the service. For this, depending on the service, it is also necessary that the information is passed on to the own trade organization or to trade or service partners of azado AG (e.g. to a shipping company for the delivery of goods). Azado AG only uses the customer's address data for information letters on the orders and - if the customer does not object - for customer care and, if requested by the customer, for its own newsletters. Azado AG does not pass on any personal customer data to third parties. This does not apply to service partners who require the transmission of data for order processing. In these cases, however, the amount of data transmitted is limited to the necessary minimum. The customer has a right to information as well as a right to correction, blocking and deletion of his stored data. If the deletion is contrary to legal or contractual retention requirements or other legal reasons, the data will be blocked. The implementation of requests regarding correction, blocking and deletion can be made dependent on the customer's proof of identity by azado AG.

1. Final provisions
   These general terms and conditions contain all rights and obligations of the contracting parties. Other agreements or declarations of intent by the contracting parties - subject to the provisions of No. 2 above - must be made in writing to be legally effective. This also applies to a change in the written form requirement.

The place of jurisdiction is the domicile of the private customer in Switzerland or - for business customers or private customers who do not have a domicile in Switzerland - the registered office of azado AG. Deviating national regulations, which are mandatory for consumers or consumer contracts, remain reserved.

Swiss law applies exclusively, with the exclusion of conflict-of-law rules referring to foreign law under Swiss international private law (IPRG) or international treaties. Deviating national regulations, which are mandatory for consumers or consumer contracts, remain reserved.

Should one of these provisions be ineffective, this shall not affect the validity of the remaining provisions. Ineffective provisions will be replaced by effective provisions that come closest to the intended economic purpose.